Support — Hanzi Practice

Questions, bugs or feature requests: spacecatsstudios@gmail.com. Include your device, app version (shown in Settings) and what you expected to happen.

Common questions

My progress disappeared

Progress is stored only on your device. Clearing browser or app data, or uninstalling, deletes it. Use Settings → Export to save a backup file, and Import to restore it on any device.

Premium is not showing after I paid

Open Settings → Premium → Restore purchases while signed in to the same Apple ID or Google account you used to buy. If it still fails, email us with your order ID from the store receipt.

How do I cancel the yearly subscription?

iOS: Settings → your name → Subscriptions. Android: Play Store → profile → Payments & subscriptions → Subscriptions. Uninstalling does not cancel.

The reminder does not fire

Check that notifications are allowed for Hanzi Practice in your device settings and that battery optimization is not restricting the app (Android).

Palm touches are drawing on the tablet

Turn on Pen only in Settings. Finger input is then ignored on the writing grid.